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Telephone Banking

Telephone Banking

To access Telephone Banking, call our main telephone number and select option #1 on our telephone day and night greetings to access Telephone Banking.

Once you are connected to Telephone Banking, select your language preference, and then select option #2 for "Member Signup".  You will be prompted to enter your account number and the social security number of the primary account owner. Next, follow the prompts to setup your new PIN.

Telephone Banking Features:

  • Immediate posting of account transactions
  • Account history is always current
  • Support for Spanish members
  • Greatly expanded options for account information

Important Reminders: 

  • The new system was activated at 10 am EST on Tuesday, November 14th.
  • You must enroll the first time you call, your old PIN has NOT been setup in the new system.
  • The MoneyMover option is not supported, call a Member Service Representative for this request.
  • Existing Touch Tone Teller cross account transfers HAVE NOT been created in the new system; contact us to set those up. Note: cross account transfers setup for Online Banking will carry over for new telephone banking.
  • There are no fees for the use of the new Telephone Banking system.

Please contact a Member Service Representative if you have any questions.

Additional telephone banking information.

Member Contact Center

Member Service Telephone Hours: Toll Free 800-410-0501
Monday - Thursday: 9:00 a.m. to 6:00 p.m. EST
Friday: 9:00 a.m. to 7:00 p.m. EST

Lobby Hours:
Monday - Thursday: 9:00 a.m. - 5:00 p.m.
Friday: 9:00 a.m. - 7:00 p.m.

We are closed on Saturdays, Sundays and all Federal holidays.

The office typically closes early on Christmas Eve and New Year’s Eve.

Report Lost or Stolen ATM or VISA Check Card

  • During Regular Business Hours: (410) 687-5240 or (800) 410-0501
  • Nights, Weekends & Holidays: (888) 241-2510
  • Outside of the United States call collect: (909) 941-1398