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Telephone Banking

Telephone Banking

To access Telephone Banking, call our main telephone number and select option #1 on our telephone day and night greetings to access Telephone Banking.

Once you are connected to Telephone Banking, select your language preference, and then select option #2 for "Member Signup".  You will be prompted to enter your account number and the social security number of the primary account owner. Next, follow the prompts to setup your new PIN.

Telephone Banking Features:

  • You must enroll the first time you call, your PIN is not the same for Online Banking
  • Immediate posting of account transactions
  • Account history is always current
  • Support for Spanish members
  • Options for detailed account information
  • There are no fees for the use of the new Telephone Banking system.
  • The MoneyMover option is not supported, call a Member Service Representative for this request.

Please contact a Member Service Representative if you have any questions.

Telephone Banking Menu Navigation Information

Member Contact Center

Member Service Telephone Hours: Toll Free 800-410-0501
Monday - Friday: 9:00 a.m. to 5:00 p.m. EST

Lobby Hours: 
Monday - Friday: 9:00 a.m. to 5:00 p.m. EST

We are closed on Saturdays, Sundays and all Federal holidays.

The office typically closes early on Christmas Eve and New Year’s Eve.

Report Lost or Stolen ATM or VISA Check Card

  • During Regular Business Hours: (410) 687-5240 or (800) 410-0501
  • Nights, Weekends & Holidays: (888) 241-2510
  • Outside of the United States call collect: (909) 941-1398