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Account Monitoring

Account Alerts

Setup account alerts

Within Online Banking you can setup text and email alerts. Many options for account alerts are available within Online and Mobile Banking.

Desktop setup: Access thru Online Banking "Profile & Settings" 

Mobile Banking setup: At the top of the page click on the three horizontal lines. Within the menu selection tap "Alerts". Then click on the green "Create Alert" button.

Available Account Alert Options:

  • Low balance alert
  • High balance alert
  • Direct deposit over $XX.XX has posted
  • Deposit over $XX.XX has posted
  • Card transaction greater than $XX.XX has posted
  • Check/draft greater than $XX.XX has cleared
  • Withdrawal exceeds $XX.XX
  • Insufficient funds caused overdraft protection transfer

VISA Check Card Fraud Monitoring System

VISA Check Card Fraud Monitoring System comes standard with all VISA check cards. Our fraud monitoring system is actively reviewing every card transaction to help detect and prevent fraudulent transactions. The notification portion of the system includes a state-of-the-art automated telephone assistant to help our members review transactions and confirm recent ATM card and VISA Check Card spending activity.

Your phone caller ID will show the call originating from either CU Security or 855-959-1178. Your caller ID will show "CARDMEMBERSEC".The system will begin the call by stating - Hello, this is Card Member Security on behalf of LM Federal Credit Union.

If you receive a notification call, please respond to answer questions regarding recent card activity. Please also be aware that our Card Member Security team that provides fraud alert management is available 24 hours per day, 7 days per week by telephone should you need assistance from a live agent.

If suspicious transactions are identified as fraudulent, calls will be transferred to Card Member Security Team to help you take the necessary precautions to protect your cards and related accounts. If the recent card activity is legitimate, members will be able to close the case with the phone attendant using their touch-tone phone.

If you have any questions please contact the Credit Union at 800-410-0501.

CardNav Card and Fraud Control Smart Phone App

Protect your cards with real-time control. Learn More link.

Have a VISA Check Card? Use a smart phone?

Protect against card fraud and misuse - in real-time - via your smart phone.

  • Turn your card on and off
  • Limit use to merchant types
  • Set card spending limits
  • Set GPS location restrictions
  • Receive real-time card-use notifications and spending-limit alerts
  • Traveling internationally? Enter your travel locations to avoid card denials. If you are traveling within the United States, contact the office to place a travel notice.
CardNav Mobile App Download Issue
The CardNav debit card controls mobile app is NOT available on the Google play store for download. We do not have an ETA from the app developer as to when this will be resolved.

All Android users, including Samsung users are also affected by this issue. This does not affect iPhone users as the CardNav app is available for download on the Apple play store.


Daily use of the CardNav app for all existing Android and iPhone CardNav users is NOT affected.

We will update this note when the CardNav mobile app has been restored to the Google play store. We apologize for the inconvenience.

In the meantime, don't forget that you may enable alerts on the Credit Union's Online Banking system and the Mobile Banking app. Use the "Transaction Alert" feature to get notifications on posted transactions, including card transactions.

CardNav Controls Chart

How to download and install CardNav

  • CardNav is available for both iPhones and Android mobile devices.
  • iPhone users can find the CardNav app in the Apple App Store on their iPhone. Android users can find it in the Google Play Store.
  • After the installation of CardNav follow the prompts to finish the app installation.
  • Requirements: The application works with Android devices, versions 5.1 and up and Apple (iOS) devices with iOS operating system version 10.3 and up.

Detailed User Guide

 

SecurLOCK Equip Card and Fraud Control Smart Phone App


Have a VISA Platinum Credit Card? Use a smart phone?


Protect against card fraud and misuse - in real-time - via your smart phone.

  • Turn your card on and off
  • Limit use to merchant types
  • Set card spending limits
  • Set GPS location restrictions
  • Receive real-time card-use notifications and spending-limit alerts
  • Traveling internationally? Enter your travel locations to avoid card denials. If you are traveling within the United States, contact the office to place a travel notice.

SecurLOCK Equip Controls Chart

How to download and install SecurLOCK Equip

  • SecurLOCK Equip is available for both iPhones and Android mobile devices.
  • iPhone users can find the SecurLOCK Equip app in the Apple App Store on their iPhone. Android users can find it in the Google Play Store
  • After the installation of SecurLOCK Equip follow the prompts to finish the app installation.
  • Requirements: The application works with Android devices, versions 6.0 and up and Apple (iOS) devices with iOS operating system version 10.3 and up.