Account Monitoring Account Alerts Card Member Security Debit Card Mobile App Credit Card Mobile App Account Alerts Setup account alerts Within Online Banking you can setup text and email alerts. Many options for account alerts are available within Online and Mobile Banking. Online Banking setup: You can set up many different types of account eAlerts. On the Online Banking home screen, click on the profile icon in the upper right corner. Click “Personal Info & Settings” and then "eAlert Subscriptions". Click the "Create New eAlert" orange button. Choose the type of alert you would like to setup. Mobile Banking setup: Within the Mobile Banking app, click on the profile icon in the upper right corner. Click “eAlert Subscriptions". Click the "Create New eAlert" orange button. Choose the type of alert you would like to setup. Available Account Alert Options: Daily Account Balance: Send an eAlert message at the end of each business day with my account balance. Account Threshold: Send an eAlert message at the end of each business day when my account balance is above or below the threshold. ACH Transactions: Send an eAlert message when an automatic deposit or withdrawal occurs. Number of Posted Transactions: Send an eAlert message about when the total exceeds a specified number of transactions in a single business day. Total of Posted Transactions: Send an eAlert message when the total dollar amount of deposits or withdrawals specified is reached in a single business day. Payment Due: Send an eAlert message at the end of the business day to remind me when my loan payment is coming due. VISA Check Card Fraud Monitoring System Effective Monday August 8th Visa check card and ATM card holders will begin to receive text or email notifications if potential fraud is detected on your card. Previously, notifications are made by an automated telephone call only. If you have a valid cell phone number on file, you will receive a text notification, if not you will receive an email. The notification will reference the following; Your LMFCU card List the last 4 digits of your card number Information about amount and source of the suspicious transaction You will be asked to confirm if the transaction was authorized by you by responding to the text message or email. If you don’t have a cell phone or email address on file, please contact the office to update your contact information. Members without a phone or email address will still be contacted by the automated telephone system. VISA Check Card Fraud Monitoring System comes standard with all VISA check cards. Our fraud monitoring system is actively reviewing every card transaction to help detect and prevent fraudulent transactions. The notification portion of the system includes a text notification feature, an email notification feature, and a state-of-the-art automated telephone assistant to help our members review transactions and confirm recent ATM card and VISA Check Card spending activity. If you don’t have a cell phone or email address on file, the system will call you to confirm any questionable transaction. Your phone caller ID will show the call originating from CU Security or "CARDMEMBERSEC". The system will begin the call by stating - Hello, this is Card Member Security on behalf of LM Federal Credit Union. If you receive a notification call, please respond to answer questions regarding recent card activity. Please also be aware that our Card Member Security team that provides fraud alert management is available 24 hours per day, 7 days per week by telephone should you need assistance from a live agent. If needed you may reach the Card Monitoring Team at 888-241-2440. If suspicious transactions are identified as fraudulent during the phone call, calls will be transferred to Card Member Security Team to help you take the necessary precautions to protect your cards and related accounts. If the recent card activity is legitimate, members will be able to close the case with the phone attendant using their touch-tone phone. If you have any questions please contact the Credit Union during business hours at 800-410-0501. CardNav Card and Fraud Control Smart Phone App Have a VISA Check Card? Use a smart phone? Protect against card fraud and misuse - in real-time - via your smart phone. Turn your card on and off Limit use to merchant types Set card spending limits Set GPS location restrictions Receive real-time card-use notifications and spending-limit alerts Traveling internationally? Enter your travel locations to avoid card denials. If you are traveling within the United States, contact the office to place a travel notice. CardNav Controls Chart How to download and install CardNav CardNav is available for both iPhones and Android mobile devices. iPhone users can find the CardNav app in the Apple App Store on their iPhone. Android users can find it in the Google Play Store. After the installation of CardNav follow the prompts to finish the app installation. Requirements: The application works with Android devices, versions 5.1 and up and Apple (iOS) devices with iOS operating system version 10.3 and up. Detailed User Guide SecurLOCK Equip Card and Fraud Control Smart Phone App Have a VISA Platinum Credit Card? Use a smart phone? Protect against card fraud and misuse - in real-time - via your smart phone. Turn your card on and off Limit use to merchant types Set card spending limits Set GPS location restrictions Receive real-time card-use notifications and spending-limit alerts Traveling internationally? Enter your travel locations to avoid card denials. If you are traveling within the United States, contact the office to place a travel notice. SecurLOCK Equip Controls Chart How to download and install SecurLOCK Equip SecurLOCK Equip is available for both iPhones and Android mobile devices. iPhone users can find the SecurLOCK Equip app in the Apple App Store on their iPhone. Android users can find it in the Google Play Store. After the installation of SecurLOCK Equip follow the prompts to finish the app installation. Requirements: The application works with Android devices, versions 6.0 and up and Apple (iOS) devices with iOS operating system version 10.3 and up.