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Telephone Banking System

Our core system vendor is going through a series of updates that will cause an interruption of service for those using our Telephone Banking system.

Effective Wednesday June 7th, the system has been taken offline and will not be available. Our vendor is moving the hosting of Telephone Banking to another location.

Existing Telephone Banking users may use of the following options to monitor their accounts:

  • Online/Desktop Banking, using a pc, laptop or tablet
  • Mobile Banking, using a smartphone (the LMFCU Mobile Banking app must be downloaded)
  • Contact a Member Service Representative during regular business hours (Monday thru Wednesday 9:00 am to 5:00 pm and Thursday & Friday 9:00 am to 6:00 pm EST)

We performed a review of member Telephone Banking usage and found that only 24 members had used the system over a recent 30-day period. Many of those members have been contacted and the majority have indicated they can use one of the other options listed above.  As member usage of Telephone Banking is not common, the Credit Union is reviewing the need to continue this service, as the costs of maintaining this system are considerable.

If you have any questions about Telephone Banking please contact a New Accounts Specialist.